When it comes to billing, I have to say that there are risks. POS agents and merchants may suffer huge economic losses because the order is unsuccessful. Therefore, POS agents and merchants must have demodulation sheets.
The ordering refers to the receipt of all the transactions and the receipt of documents and vouchers to confirm the authenticity of the transaction. It is generally initiated by UnionPay, the issuing bank and the acquiring institution, and the service provider can also initiate.
To put it simply, it is to investigate the transactions on the POS machine. The most common is to have a small ticket, a small ticket for a transaction, or a small ticket for one month, or even a small ticket for half a year. Sometimes it is necessary to adjust the order, not only the small ticket, but also the cardholder's bank card, ID card photo and so on. In short, the order is to provide you with evidence to prove that the transaction is the real cardholder's true willingness to trade. The pos machine ticket is not a shopping receipt, it can not be lost at hand, the merchant must save the pos machine ticket. Some ordering, cardholders, in fact, can have the right to initiate an order to the issuing bank within 180 days. For example, if you swipe a card six months ago, you can call the bank today, saying that it is not for you to consume, you let the merchant provide a small ticket. If the merchant does not provide it, the order is unsuccessful, and the loss can be borne by anyone.
Let's first take a look at the general process of ordering:
The card-issuing bank thinks that the transaction is suspicious, or the cardholder proposes to refuse payment. The card-issuing bank will initiate an application for the order to the acquiring bank, UnionPay and other card organizations. The card organization or the acquiring bank will then go to the specific acquiring institution where the merchant is located. Sending the ordering order, the acquiring institution will transfer the order information to the service provider and the merchant, the merchant or the service provider to retrieve the designated POS purchase order (need to attach the transaction occurrence address).
Under what circumstances will the general payment company initiate a transfer? If there is a black card database, a card transaction for the loss of the card database, or a obviously abnormal transaction, the system will monitor and analyze, and the payment company will initiate the order. For example, if you just finished the POS machine, it will take a few days to deal with a large amount of transactions, and the system will alarm; for example, if the continuous card fails 2 or 3 times, it will be classified as a fake card suspect, because copy card, criminals, If you get the card, you may not know how much money is in the card, so you will keep trying and brushing out as much as possible.
Usually the types of suspected risk transactions are as follows
1. Transactions during non-business hours: For example, if your business hours are from 8:00 am to 8:00 pm, but there is a transaction at midnight, then this is a suspected risk transaction.
2, the transaction amount is much higher than the price of the goods sold: for example, a fruit shop has brushed a tens of thousands of transactions.
3. There is a transfer transaction: that is, the location of the card is inconsistent with the shop address when the merchant handles the machine.
4. Other violations.
After the order is sifted, there are several common cases where the approval of the vouchers is not approved. Everyone should pay attention to:
1. The name of the merchant does not match, that is, the name of the merchant in the ticket is inconsistent with the name of the merchant registered in the system.
2, the small ticket is not well preserved, unclear. It is recommended to keep the transaction ticket for more than 2 years to prevent the transfer of the order, so merchants should pay due attention to the preservation method.
3. The cardholder's signature is too simple, or does not match the signature behind the bank. This requires the cashier to check it carefully.
4. The cardholder's signature blocks the serial number on the ticket (the last six digits of the reference number) or the order number.
5. When the order is placed, the situation description is provided instead of the transaction ticket. Note that the transaction ticket must be provided.
For the pos agent, the problem of ordering can be avoided. The machine must be installed to know where it is installed, and the situation of the merchant can be found in time after the accident. Give customers a good job of training, explain the importance of the small ticket, explain the basic anti-black card awareness, even if it is the account, it must be saved for about 2 years. Inform the customer that the mobile phone is changed in time and the mobile phone number cannot be changed at will. Change the notice, leave the alternate contact; have a lower level agent to do the training work.
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