Promotional Custom Logo Coffee Black Ceramic Mug

1.Can I order mug with my own design&logo&size? 

Definitely yes,We can make it according to your specific requirements.FREE art design assistance available for you-pls provide us your own design logo file for customzied product and we will design it for you.

 

2.What's your minimum order quantity ?

For customized products,MOQ depends on the mug specifications/design/craft,usually our mug MOQ is 96pcs,but please don't worry,if this is your new business line,or you are a small wholesaler, we can also try our best to help do a small trial order to test the market, we would like to grow up with together.

 

3.Can I order a sample first before mass production?

Of course,we welcome sample order to test and check our quality,so that you can check it out to make sure if it makes you satisfied.The sample charge depends on your design,sample charge is refundable when order is up to certain quantity.

 

4.How long will it take for the sample and mass production?

Usually it will take 5-9days to finish the samples,while it will take longer time for complex design.And the lead time for mass production will take 15-25days approx after sample confirmation,regarding to the quantity and design.We're dedicated to providing the quickest turnaround times and work very hard to ensure that all of your deadlines are met.

 

5.How do your packing of the goods? Do you offer custom packaging?

Standard export packing---each mug single polybag packaging, then put into export cartons,but we can also do customized packing for you according to your requirements.

 

6.Do you work with any other company that sells on Amazon?

Sure,we have a lot of Amazon customers,we have a lot of experience in operating of this work,we can provide great quality products,and help you send the goods to designated Amazon warehouse directly,help you to handle customs clearance,let your business become very easy and convenience.

 

7.What can I do if something is wrong with my order?

Please don't worry and trust we are responsible partner who won't leave these things behind.Just contact us and send us pictures so we can better check and know what the problem is,and then try our best to solve the problems effectively and pleasantly with you. 

 

8.How to contact us?

  

 

 

 

1.OEM accepted,also the small order is warmly welcomed

2.Share with ideas for customized products 

3.Careful&professional service for your order,to providing our clients with great quality products and superior customer service.

4.Strict quality control on every single order through our QC team 

5.Big discount for shipping cost based on our large export